DVD FAQ

Q: Do I have to order before the race?

A: No. You even have the option of ordering at the race expo (this varies depending on the event). We record all runners and can make a Personalized DVD for any finisher. However, the DVD products are available for a limited time only. You can order up to 60 days after an event.

Q: I just ordered a DVD, when will I receive it?

A: We start shipping Personalized DVD's 4-6 weeks after an event. Due to high order volumes delivery times may take longer, so please be patient.

Q: Will I see myself in my Personalized DVD?

A: You sure will! We have multiple cameras positioned at selected timing points so that every athlete is video taped. Typically, we use between 6 - 20 cameras for multiple angles and position our cameras differently for every type of race. For example: In the New York City Marathon we will have cameras at the 10K, Half Marathon, Mile 22, 40K & Multiple Finish Line Angles. We will have additional broadcast footage that will show the overall race as well, including the starting line and other festivities.

Q: Is the video high-quality?

A: Yes. We use professional digital cameras with high-quality lenses.

Q: Will the camera follow me? A: No. Personalized video clips require that we lock down the camera at specific locations. However, you may record a personal greeting at most expos and post race events.

Q: How long are my video clips?

A: Depending on the scene and the camera angle, some shots will be up to 30 seconds and others will produce shorter clips, approximately 10 seconds.

Q: Can a Personalized DVD feature more than one runner?

A: No, due to technical limitations we can only produce a DVD for one runner at a time.

Q: What if I can't run or don't finish the race?

A: Unfortunately we cannot offer you our products if you did not finish the race.

Q: Will my Personalized DVD work with my current DVD player?

A: There are thousands of DVD player models. A list of all compatible / incompatible players on this web site would be incomplete and impossible to maintain up-to-date. Look in the DVD player manual (or ask Technical Support of the manufacturer) if the player will play DVD-R's. In order to avoid disappointment and unnecessary expenses, please make sure that your DVD player can play DVD-R's.

Q: Will my Personalized DVD work with my European DVD player / Is there a PAL version?

A: Our DVD's are created using the NTSC format and they are NOT region encoded. However, almost all DVD players sold in Europe play both NTSC and PAL DVD's since Europe imports a lot of American made movies, these multi-standard DVD players convert the NTSC signal to PAL which most European TV's can interpret.

Q: Is my Personalized DVD encoded for a specific region?

A: No. We do not region encode our DVD's. They are set to play in all regions.

Q: How long is the DVD?

A: DVD is approximately 15-20 minutes in length and you will appear up to 8 times for a total of about 4 minutes.